Editing instruction for Drag and drop question

Survey Building
1

I have a Matrix of single choice which is a Drag and drop layout. When I look at the preview there is an added instruction saying ‘Drag the items from left to right in your own order’ which I need to translate to French, but it is not clear where to edit this instruction. I have looked in Settings, and tried to add code to the matrix but nothing has worked. How can I edit this.

2

Kate,
This element cant directly be customised in the settings - but this has been put to the devs.

A workaround is to insert an html element after the ranking and force change the text with javascript.

  1. Create a text element directly after the ranking questions
  2. click the code button ‘</>’ in the formatting bar
  3. Paste the following in - updating the required text in bold below

<script>
document.currentScript.closest('.se_item').previousElementSibling.querySelector('.se_instruction').textContent='insert custom instructions'; </script>

We hope this helps

3

Hi, thank you. Unfortunately I can’t try this as my account seems to be locked. Please advise.

It says I have reached the maximum number of surveys unless I upgrade, but it also won’t let me archive any of them (most are just tutorials). While my team does intend to upgrade the subscription eventually, this has to be approved and may take time. I am concerned that all the work I have done on the survey will be lost. Is there a way to keep the work I have done until we upgrade the subscription? I sent another email asking which license is best to sales@surveyengine.com on the 30th April.

Best wishes,

Kate

···

On 01/05/2026 17:23, Ben White wrote:

Someone replied to your post.

benno Leader
1 May

Kate,
This element cant directly be customised in the settings - but this has been put to the devs.

A workaround is to insert an html element after the ranking and force change the text with javascript.

  1. Create a text element directly after the ranking questions
  2. click the code button ‘</>’ in the formatting bar
  3. Paste the following in - updating the required text in bold below

<script>
document.currentScript.closest('.se_item').previousElementSibling.querySelector('.se_instruction').textContent='insert custom instructions'; </script>

We hope this helps

Visit Topic or reply to this email to respond.

To unsubscribe from these emails, click here.

-- 
Kate Edgar

[catherine.edgar@iplesp.upmc.fr](mailto:catherine.edgar@iplesp.upmc.fr)
Institut Pierre Louis d'Epidémiologie et de Santé Publique
Sorbonne Université - Inserm
Equipe FORECAST
Sorbonne Université, Faculté de Santé, Site Saint-Antoine, n° BC 2908,
27 rue Chaligny, 75012 Paris, France
4

Catherine,

Thank you for your email. According to the logs you signed up for a free trial account one month ago.

While we do provide extened account access for paying subscribers who’s accounts have lapsed. We are unable to do the same for free trial accounts which are intended for product evaluation and only last for one month.

While there are no immediate plans for cleaning up old and abandoned trial accounts - we cannot provide any guarantee to trial users and they are vulnerable to deletion without notice.

To prevent you losing your data your should now subscribe to one of the paid plans here

https://surveyengine.com/products/

We understand procurement processes can be lengthy, so you can gain immediate access by applying through the ‘procurement friendly’ channel below - although these must be annual accounts.

https://surveyengine.com/procurement/

Good luck and we’re here if you have any other queries/

···

On 01/05/2026 17:23, Ben White wrote:

Someone replied to your post.

benno Leader
1 May

Kate,
This element cant directly be customised in the settings - but this has been put to the devs.

A workaround is to insert an html element after the ranking and force change the text with javascript.

  1. Create a text element directly after the ranking questions
  2. click the code button ‘</>’ in the formatting bar
  3. Paste the following in - updating the required text in bold below

<script>
document.currentScript.closest('.se_item').previousElementSibling.querySelector('.se_instruction').textContent='insert custom instructions'; </script>

We hope this helps

Visit Topic or reply to this email to respond.

To unsubscribe from these emails, click here.

-- 
Kate Edgar

[catherine.edgar@iplesp.upmc.fr](mailto:catherine.edgar@iplesp.upmc.fr)
Institut Pierre Louis d'Epidémiologie et de Santé Publique
Sorbonne Université - Inserm
Equipe FORECAST
Sorbonne Université, Faculté de Santé, Site Saint-Antoine, n° BC 2908,
27 rue Chaligny, 75012 Paris, France